Refund policy

Information on the right of withdrawal for consumers
(1) Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us of your decision to revoke this contract by means of a clear declaration by e-mail to our e-mail address: info@losaru.de. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period. You can use the model revocation form below under point (4) for revocation.


(2) Consequences of revocation
If you revoke this contract, we must reimburse you all payments that we have received from you, excluding the delivery costs, immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.

(3) Exceptions to the right of withdrawal
In particular, a right of revocation does not exist in the case of contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

(4) Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Order number
Name of consumer(s)
Address of the consumer(s)
List of articles for revocation
First name and surname of the consumer(s)
Date
(*) Delete as appropriate.